RETURNING BY MAIL (U.S.) If you are not completely satisfied with your purchase, you may return any unused merchandise within fifteen (15) days of the original purchase date. All returned items must be in the condition you received them, with all hang tags attached and in the original packaging. We handle returns on a case-by-case basis and to ensure customer satisfaction, we ask that customers contact us by email or phone for all return authorizations. Your account number or order number will be required to process the return for a full refund. Upon authorization, you will receive an email with the return instructions.
EXCHANGES For the best service and selection, please call customer service for assistance.
REFUNDS Once your return is received and inspected your refund will be processed and credited to the original method of payment within 10 - 14 business days.
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 10 - 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Shipping Charges: Unfortunately, we cannot refund shipping charges.
Contact Customer Service: By Email - lauren@KRENOIR.com By Phone - 201-767-2448
INTERNATIONAL RETURNS International orders do not qualify for free returns and may not qualify for merchandise exchanges. For all international returns or exchanges, please contact KRENOIR customer service for additional information and processing.